01
How long does it take for home delivery?
Delivery for West Bank and Jerusalem in approximately 5-10 working days
Delivery for 1948 areas in approximately 7-12 working days
Can I collect from a local store?
Unfortunately we don’t have a collect service, once we add this service we will announce that.
Do you deliver on Weekend?
It depends on our courier company if they offer the service to deliver on weekends, ask our sales representative in case this info is urgent for you.
02
Which credit cards do you accept?
We currently accept the following credit cards on telephone orders – Mastercard, VISA, leumicard, Isracard.
Can I use a different payment method?
Yes. You can use PayPal to pay for goods. We also accept Cash on Delivery.
Do your prices including VAT?
All our online prices include VAT.
03
Where is my order?
Most of our deliveries are sent via Kangaroo and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
04
How do I return an item?
Each item return should be arranged with the sales representative, mainly returns are accepted for items sent by mistake or if received broken.
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us on tutulalababy@gmail.com.
What do I do if I have received a damaged item?
At Tutu Lala we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to tutulalababy@gmail.com. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.